TSI
Services Plus Package: Guaranteed system
support day or night, rain or shine. This
offering guarantees 24x7 technical support,
which covers all the services below. This
offering is comparable to how phone card works,
clients have the option of choosing suitable
packages that will suit their needs.
-----------------------------------------------------------------------------------------------------------------------------AD-HOC
Services: Technical support for clients who
wish to acquire technical services for their
special system activities, which can be one or
all of the following activities; planning
session, site inspection, system health-check,
machine relocation, OS migration and upgrade,
troubleshooting, backup/restore, OS installation
and configuration, etc. For this offering,
charging will be on a per-hour basis.
-----------------------------------------------------------------------------------------------------------------------------System
Installation & Configuration: Technical
support for clients in terms of planning,
installing and configuring their existing or
dropped-in machines. This service offering
covers planning sessions, site inspection,
machine setup, OS installation and
configuration, system testing and verification.
-----------------------------------------------------------------------------------------------------------------------------Hardware
Upgrade: Hands-on technical assistance in
planning, installing, setup and configuration
and if applicable replacing or removing existing
components and peripherals (e.g. LAN cards,
graphics cards, disks, tape drives, etc.) of
your machine.
-----------------------------------------------------------------------------------------------------------------------------Machine
Relocation Assistance: Safely relocating
machines from one site to the other, by means of
providing sound and detailed machine relocation
plan. TSI will provide dedicated Engineer to
supervise the whole activity which covers
planning session, site inspection, system
health-check, system packing and unpacking,
system setup and if applicable, system
configuration.
-----------------------------------------------------------------------------------------------------------------------------Operating
System Migration: Hands-on technical support in
migrating or upgrading client's system, from the
current OS version to desired operating system
version.
-----------------------------------------------------------------------------------------------------------------------------System
Performance Analysis: Provide customer with
facts about their system's performance and
configuration. This service monitors the system
using standard AIX monitoring tools (e.g., iostat, sar, vmstat etc.) The results of this
analysis will be reviewed and will be presented
to the client. Data such as CPU load, memory
shortfalls, I/O hotspots will be reviewed and
provided to the customer.
-----------------------------------------------------------------------------------------------------------------------------System
Fine Tuning: Works hand-in-hand with SPA. From
the data gathered from SPA, Engineers will
perform system optimization (in terms of I/O,
kernel and network parameters).
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Contact us
to avail any of our service offerings. |
